Frequently Asked Questions (FAQs)
Welcome to the Whiskey Market Online FAQ page. Whether you’re a first-time buyer or a seasoned collector, we’re here to make your whiskey experience smooth and enjoyable. Below you’ll find answers to some of the most common questions about our store, products, and shipping.
🥃 Ordering & Products
Q: What kind of whiskeys do you sell?
We specialize in rare, limited-edition, and collectible whiskeys from around the world. Our catalog includes Scotch, Bourbon, Japanese whisky, Irish whiskey, and more—from iconic distilleries like Macallan, Ardbeg, Yamazaki, Buffalo Trace, Glenfiddich, and Laphroaig, to hidden gems and emerging craft producers.
Q: Do you only sell rare or high-end bottles?
Nope! While we do feature a wide range of rare and exclusive whiskeys, we also carry excellent everyday expressions at approachable price points. Whether you’re looking for a $50 bottle or a $5,000 collector’s item, we’ve got you covered.
Q: How do I know if a bottle is in stock?
All inventory listed on our website is updated in real time. If you see it, it’s available. For high-demand items or limited releases, we recommend purchasing quickly—they tend to sell out fast!
Q: Are the bottles authentic?
Yes, 100%. We work directly with licensed distributors, importers, and trusted collectors. Every bottle we sell is guaranteed authentic, stored in temperature-controlled conditions, and handled with the utmost care.
Q: Can you help me find a specific bottle?
Absolutely. If you’re hunting for a particular whiskey—even something ultra-rare or discontinued—reach out to our team at support@whiskeymarketonline.com. We love tracking down unicorn bottles for our customers.
🚚 Shipping & Delivery
Q: Do you ship internationally?
Yes! We ship worldwide to most countries. All international shipments are handled by licensed carriers experienced with alcohol delivery. Please note: local customs laws may affect eligibility in certain regions.
Q: How is my order shipped?
Orders are carefully packed in protective, damage-resistant packaging and shipped from our licensed New York facility. We use express couriers (like FedEx, UPS, and DHL) that specialize in alcohol shipments to ensure safety and legal compliance.
Q: How long does delivery take?
Delivery time varies by location:
USA: 2–7 business days
Canada & Europe: 5–10 business days
Asia & other regions: 7–14 business days
Delays may occasionally occur due to customs processing or seasonal volume.
Q: Can I track my order?
Yes! As soon as your order ships, you’ll receive a tracking number via email. You can monitor your shipment’s progress in real time.
Q: Will I need to pay import duties or taxes?
Possibly. Duties and taxes are determined by your country’s customs agency. These charges (if applicable) are the responsibility of the recipient and are not included in your purchase price.
🔒 Payments & Security
Q: What payment methods do you accept?
We accept most major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support PayPal, Apple Pay, and Google Pay for convenience.
Q: Is my payment information secure?
Yes. Our site uses industry-standard SSL encryption and PCI-compliant checkout systems to protect your personal and financial information. We never store full credit card details.
📜 Legal & Age Verification
Q: Do I need to be of legal drinking age to order?
Yes. You must be of legal drinking age in your shipping destination to place an order. Age will be verified at checkout and again upon delivery. Deliveries require a signature from an adult of legal age.
Q: Can you ship to PO Boxes or APO/FPO addresses?
No, unfortunately we cannot ship alcohol to PO Boxes or military APO/FPO addresses due to carrier restrictions.
🎁 Gifting, Returns & Support
Q: Can I send whiskey as a gift?
Absolutely! Just enter the recipient’s name and shipping address at checkout. We also offer optional gift wrapping and personalized notes for a special touch.
Q: What if my bottle arrives damaged?
If your order is damaged in transit, contact us within 3 days of delivery at support@whiskeymarketonline.com with photos of the packaging and item. We’ll replace or refund your purchase right away.
Q: What’s your return policy?
Due to alcohol regulations, we generally cannot accept returns once the product has left our facility unless it’s damaged or incorrect. If you have an issue, please reach out—we’ll always work to make it right.
Q: Can I cancel or change my order?
If your order hasn’t shipped yet, yes. Email us at support@whiskeymarketonline.com as soon as possible. Once an order is shipped, it cannot be changed or cancelled.