Shipping Policy
At Whiskey Market Online, we’re committed to delivering your whiskey safely, legally, and as quickly as possible—no matter where in the world you are. Below you’ll find all the details on our shipping methods, timeframes, international delivery, and more.
🚚 Shipping Destinations
We proudly ship to customers within the United States and worldwide. Whether you’re in New York, Tokyo, London, or Melbourne, we’ll get your bottle to you—quickly and securely.
We currently ship to:
- United States (all states where legal)
- Canada, UK, and most of Europe
- Asia (including Japan, Singapore, Hong Kong)
- Australia & New Zealand
- Other international destinations upon request
⚠️ Please note: Some countries or regions may have restrictions on alcohol imports. It is the customer’s responsibility to ensure that importing spirits is legal in their area.
📦 Order Processing Time
- All orders are processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- You’ll receive a confirmation email with tracking information once your order has shipped.
✈️ Shipping Methods & Carriers
We ship all whiskey orders using licensed, alcohol-compliant courier services. Our preferred partners include:
- FedEx
- UPS
- DHL Express (for international shipping)
- Local carriers (for regional fulfillment if applicable)
All shipments are packed with premium protective packaging to ensure safe delivery, especially for rare and high-value bottles.
🌍 Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| USA (Continental) | 2–7 business days |
| Canada | 5–10 business days |
| Europe | 5–10 business days |
| Asia | 7–14 business days |
| Australia/NZ | 7–14 business days |
| Other Locations | 7–21 business days (varies) |
🚨 Please allow additional time for customs clearance on international orders.
💵 Shipping Costs
Shipping rates are calculated at checkout based on:
- Delivery location
- Weight & dimensions of the package
- Selected shipping speed
We regularly negotiate rates with our carriers to offer competitive shipping fees for all regions.
🔞 Age Verification & Signature Requirement
To comply with U.S. and international alcohol shipping laws:
- All shipments require a signature from an adult (21+) upon delivery.
- Carriers will not leave alcohol packages unattended or with minors.
- Photo ID may be required at the time of delivery.
📦 Packaging & Handling
- We use secure, impact-resistant packaging specifically designed for glass bottles.
- Each order is packed with care to minimize the risk of breakage or leakage in transit.
- High-value bottles may be double-boxed or reinforced for added protection.
✈️ International Shipping & Customs
For international orders:
- We comply with all export/import laws for shipping alcohol.
- You are responsible for any customs duties, import taxes, or fees assessed by your country.
- If a shipment is rejected or returned by customs, you may be refunded for the product cost (less shipping), unless prohibited by local laws.
ℹ️ We recommend checking with your local customs office before placing an order.
🚫 Where We Cannot Ship
Due to legal restrictions, we cannot ship to:
- P.O. Boxes or APO/FPO addresses
- Certain U.S. states or jurisdictions with local alcohol delivery bans
- Countries that prohibit alcohol imports
If your destination is not eligible for shipping, our system will notify you at checkout. For special inquiries, please contact our support team.
📬 Tracking Your Order
Once your order ships, you’ll receive an email with:
- Tracking number
- Carrier details
- Estimated delivery date
You can track your order directly on our site or through the carrier’s tracking portal.
❌ Lost or Damaged Shipments
We take every precaution to ensure your order arrives safely. However, if your bottle arrives damaged, incorrect, or lost, please contact us within 3 days of delivery at:
📧 support@whiskeymarketonline.com
Include your order number and clear photos (if applicable). We’ll investigate and resolve the issue promptly—whether that means a refund, replacement, or reshipment.
🧾 Returns & Cancellations
- Orders can be canceled before shipment by contacting our team.
- Due to alcohol laws, we cannot accept returns unless the product is defective, damaged, or incorrect.
- Once shipped, all sales are considered final.